Customer support programs at Eastern Alloys, including quality assurance, is a systems wide, cross-functional process. Every team member is involved to improve every aspect of the company's business model. The goal is 100% customer satisfaction. The company routinely checks customer (alloy) samples often preventing minor problems from becoming more serious. Contaminants, if undetected, can negatively affect end product performance. Elements such as lead, tin, and cadmium can be particularly harmful. With increasingly high warranty costs and the possibility of a product liability event, customers cannot be too careful to insure alloy chemistry. Eastern Alloys frequently collaborates with customers on long-term statistical (SPC) evaluation to measure, control, and improve certain specific casting variables to improve consistency, productivity, product quality, and cost. In-plant customer audits often result in immediate gains.
Eastern Alloys is an ISO certified manufacturing company, an our laboratory has been accredited by the American Association for Laboratory Accreditation A2LA). Please click on the links below for a pdf copy of these certificates.
A2LA, acting as a third party assessor, accredits labs using criteria found in ISO/IEC Guide 17025, "General Requirements for the Competence of Calibration and Testing Laboratories." Questions regarding the quality department at Eastern Alloys, Please contact us.